British Airways has grounded one of its aircraft at Murtala Muhammed International Airport in Ikeja due to a technical fault. The airline has issued an apology for the resulting flight disruption and assured passengers that it is taking steps to address the inconvenience.
Tutu Otuyalo, the airline’s Regional Commercial Manager for Nigeria and Ghana, addressed the issue on Friday. She confirmed that British Airways is committed to covering the accommodation and meal costs for all affected passengers.
“Our priority is the safety of our passengers, and we would never operate a flight unless it is safe to do so,” stated Mrs. Otuyalo. “Most of the affected passengers have already been accommodated on alternative flights, and our team is working diligently to rebook the remaining customers as quickly as possible.”
British Airways has also collaborated with other carriers to accommodate passengers. Some affected travelers have been endorsed on available flights with Virgin Atlantic and Delta Airlines.
“We have been in constant contact with our customers to apologize for the delay caused by the technical issue,” Mrs. Otuyalo added. “We appreciate the patience and understanding of our passengers during this time.”
The airline’s swift response and commitment to passenger welfare highlight its dedication to maintaining high service standards even in unforeseen circumstances.